October 2018

iPhone purchase do-over

So, apparently I have to send back my new iPhone XS Max, and buy a replacement. I purchased it via the iPhone Upgrade Program on pre-order day, and got it on day one. Yay! But while my wife Jenn got a return kit (to return her old iPhone X), I did not. Today I spent 72 minutes in a web chat with a very friendly Apple guy (hi Joshua), and ended up with the choice of either returning my current phone and buying a new one (hopefully with the return kit this time), or paying off the remaining balance on the X, and using the GiveBack program to get a credit. The latter option would have cost me…

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